SHIPPING POLICY

 

We love all our plants and want you to love them too. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen. As with all living things, there is some natural variation in both size and shape.

If you’re unhappy with your plant for any reason, contact us within 14 days of delivery.

If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it. In every case we will do our best to help you get your plant back to full health. 

For all non-plant items, you have up to 30 days to request a refund, provided it’s unused and in a re-saleable condition. To request a return, and for all other enquiries please contact us at sales@littleleafplantshop.co.uk

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You do not need to notify us of your return, however we would recommend you to obtain a tracking number for your parcel when posting back to us. Parcels which are lost in the post will not be eligible for a refund. We would advise you to keep hold of your postage receipt until we acknowledge your return.

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HOW TO RETURN YOUR ITEM

We do not offer free or prepaid returns. 

Please fill in the details on your packing sheet enclosed inside your parcel. If you have lost your packing sheet, you can pop a note in your parcel, with your full name telephone number and address along with the description for the items you are returning.  If you want to exchange please note on the packing sheet what item you would like as a replacement.

Please post your returns to: 24 Ashwood Circle, Bridge of Don, Aberdeen, AB22 8XU

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